Job Vacancy (Please Read Thoroughly)

Opportunity: Customer Service Admin – Work From Home or Anywhere / Remote / Telecommute (No need to go to the office everyday, probably just once a week)

Schedule: Full Time (Discussed during the Process)

Location: Stays in or near west Jakarta in order to be able to do in person meeting when necessary. (& also for the job interview, we have to meet at West Jakarta)


Benefit:

  • Online sales & marketing practical knowledge & skills from a professional.
  • Training on The Sales Process, Handling Objection, Closing, Follow up, etc. — Things they didn’t teach you in school (Develop soft skills that you can use in everyday life / later on)
  • Bonus compensation available! Earn bonus every time you hit certain sales amount (Unlimited Bonus) — View performance bonus calculation here bit.ly/2FYd3QR
  • Get paid on training / probation — monthly salary is Rp 500.000 — 1.500.000 (This figure is a basic salary, not including bonus, which there is no limit).


Job Description (Please read thoroughly):

The Customer Service Representative is an entry level position which will work in assisting customers.

Job responsibility and training will be focused on the following activities:

  • Contacts customers via chat or other correspondence as frequently as necessary to meet goals
  • Educate customers via chat on our products & services (according to our Standard Operational Procedure).
  • Contacts customers to obtain missing information or data to ensure an accurate customer database.
  • Completes & submits required transactional documentation.
  • Maintains updated, organized files.
  • Performs other related duties as assigned (such as: Social Media Posting).

To see the expected results (KPI) for Customer Service, click here: bit.ly/2SvWqx4


Personal Qualification:

  • Female (18-23 years old)
  • Honest — Trustworthy
  • Positive Attitude — Easy to work with —  No drama or getting too emotional (no hard feelings & no taking it personally at work)
  • Mentally & Physically healthy
  • Good communication skills — Able to interact through chat in a nice, friendly & polite way
  • Understands simple English (doesn’t have to be an expert, but with the help of Google translate and Google search, are able to distinguish whether a translation is correct or not)
  • Hungry for learning
  • Possess a ‘problem solver’ approach and a ‘can do’ attitude in solving customer’s problem & deliver the best customer experience
  • Have a high commitment & responsibility towards the entrusted role
  • Disciplined with the ability to prioritize & work under pressure
  • Self driven with a passion, persistence & tenacity to achieve result under minimum supervision
  • You are excited by the prospect of exceeding expectations to earn incentives
  • Responsive and enthusiastic (+Cheerful is a plus)
  • Work fast, not sluggish (not only possess patience, but furthermore we are seeking a person with passion in solving customer’s problem as soon as possible)
  • Conscientious and Well organized
  • If you’re looking for an easy job, do not apply


Technical Qualification:

  • Minimum 6 months experience in handling / managing an online shop (preferably as customer service in health & beauty products)
  • Fast response on Whatsapp & LINE chat
  • Have a mobile phone with iOS / Android Operating System that can work properly
  • Have a laptop / portable computer that can work properly (preferable)
  • A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously.
  • Familiar with social media & text messaging apps
  • You will need a quiet, distraction-free, location with good internet connection to work
  • School / College / University with any major (Formal Education Doesn’t matter)


No need to do: 

  • Stock update
  • Packing
  • Delivery / Logistics
  • Going to the office everyday (probably just once a week)


How to apply:

To apply, click here to contact Judah through WhatsApp (or just save the number manually +6285692069212)

Please mention

  • your name,
  • what position you’re applying for,
  • where do you know the job vacancy from, and
  • where do you stay currently

if you’re a good match, we’ll schedule an in person interview


About Us

Health, Wellness & the Internet is a rapidly expanding and growing industry. Everybody generally wants to be healthy, look attractive and stay young more than ever.

Kloroshop is a trusted online shopping destination providing authentic certified health and beauty products + the education necessary, ranging from fatloss, skin care, anti aging, and more. We believe everyone needs to be healthy and productive.

Career at Kloroshop

Kloroshop is vibrant and growth-oriented with a strong performance based culture. We enjoy working in a fast paced, progress oriented environment where every person’s contributions are noticed and rewarded.

Currently, Kloroshop is a 1 person business that is growing and offers opportunity for people who want to grow their career massively, since you will be working with & reporting directly to Judah, the founder of Kloroshop and therefore he will be mainly focused on transferring his knowledge, skills & 10+ years of experiences in sales, digital marketing, social media & e-commerce directly to you.

We’re not just trying to add another person on the team, but we are building collaborators & leaders within the organization.

We are looking for individuals who have the same mind with the core values here, because we believe that the success of a business depends on the people in it.


Note

Working in a starting online shop like Kloroshop is maybe tiring, because there are a lot of rules that weren’t settled, not yet really clear, and a salary standard (basic salary) which couldn’t yet be as high as if you worked in a multinational company with a complex bureaucracy.

But it could be really fun because you will learn a lot! Especially in the world of e-commerce, social media & the internet, things could change pretty rapidly, its really exciting! And salary (specifically bonus) and career is all truly depends on your performance.